Battery
 |
Jump start (standard 12V battery) |
Covered |
| Jump start (24V battery) – where available |
Covered |
| Battery replacement (odometer reading required / Vehicle less than 12 months old) |
Charged to HSV |
| Battery replacement (odometer reading required / Vehicle greater than 12 months old) |
Driver Expense |
| If specified battery unavailable: Vehicle will be towed to nearest Service Centre of vehicle manufacturer is covered. |
Bogged Vehicle
 |
Extrication ON
Extrication when bogged ON a 2WD legally trafficable road (by Service Provider’s usual method).
|
Covered |
Extrication OFF
Extrication when bogged OFF a 2WD legally trafficable road (by Service Provider’s usual method).
|
Driver Expense |
Special Equipment
Additional costs of special equipment (winches, additional or specialised vehicles)
|
Driver Expense |
Definitions
A public or private road designed for and is in suitable state for a two-wheel drive vehicle. Includes the road-related areas immediately adjoining the road itself, such as road shoulders, breakdown lanes, median and parking places, AND
Road in which the Service Provider has permission to use and can be accessed safely by a standard Service Provider vehicle
|
Caravans / Trailers
Towing may be arranged for caravans or trailers whilst being towed by a VEHICLE which has experienced a roadside breakdown and requires towing, as per below
|
Tow to Safety
Tow to a safe location where caravan / trailer does not present a hazard to other road users
|
Covered |
Tow same destination
If vehicle requires towing, caravan / trailer towing will also be arranged to the same destination as long as it can be transported by one standard towing vehicle. Any subsequent tow will be driver expense.
|
Covered |
Special Equipment
Additional costs of special equipment (winches, additional or specialised vehicles)
|
Driver Expense |
Fuel
 |
Sufficient fuel ($20) to drive to nearest fuel retailer |
Driver Expense |
Petrol / Diesel / LPG
Towing to the nearest fuel retailer
|
Covered |
Incorrect Fuel
Where the wrong type of fuel has been put into vehicle
|
Covered – As per Towing Benefits |
|
Drainage of fuel if on-site by Suckie Moto
|
Driver Expense |
Conditions
Quantity of fuel is determined by the attending service provider
|
Keys
IMPORTANT NOTE:
Replacement keys are at driver expense
|
Contractor attendance due to the following:
- Locked in keys
- Lost/Stolen keys
- Broken keys
- Immobiliser inoperative
|
Covered |
|
The cost of any replacement key will be at the drivers expense
|
Driver Expense |
| A locksmith attendance can be arranged. Advise driver that there is no guarantee of a successful outcome |
Driver Expense |
| OR a Tow as per Towing Benefits |
Covered |
Conditions
Service for lockout subject to satisfactory proof of driver ID, ownership or owner authority to drive vehicle
|
Definitions
Key means any device required to unlock / operate a vehicle. I.e. Includes transponders, remotes etc.
|
Natural Disaster
 |
Reasonable alternative services may be arranged at Service Provider discretion. |
Covered |
Off-Road Rescue
 |
If the vehicle breakdown is off a legally trafficable road/remote area, service may be arranged at Service Provider discretion. Time delays may apply |
Driver Expense |
| Additional costs of special equipment (winches, additional or specialised vehicles |
Driver Expense |
| Remote Areas |
Any breakdown which occurs in a remote area is entitled to service, however delays may apply. |
Covered |
Taxi
 |
If vehicle is where a taxi service is present and / or available and towing is required, a single one-way taxi service can be arranged. |
Covered – up to $50 (inc GST) |
| Subsequent taxi service may be arranged |
Driver Expense |
Towing – Country
IMPORTANT NOTE:
Service provider towing contractors must ensure a Service Centre representative signs for all tows delivered to a Service Centre
|
Towing for Passenger Vehicles
In order of preference:
- Closest authorised HSV/Chevrolet Service Centre
|
Covered |
- Alternative Destination (including Preferred Service Centre) at drivers request will be provided
|
Covered – within town area of the attending service provider
Driver Expense – outside town area of attending service provider
|
Additional Benefits
For out of hours, tow to nearest Service Provider facility first, then tow to as per numbered preferences above at next availability
|
See Country Towing benefits |
| Special equipment (e.g. go jacks, power winches, extended cables, 4WD towing vehicles) |
Covered |
Towing – Metro
IMPORTANT NOTE:
Service provider towing contractors must ensure a Service Centre representative signs for all tows delivered to a Service Centre
|
Towing for Passenger Vehicles
In order of preference:
- Closest authorised HSV/Chevrolet Service Centre
|
Covered |
- Alternative Destination (including Preferred Service Centre) at driver’s request will be provided
|
Covered – within town area of the attending service provider
Driver Expense – outside town area of attending service provider
|
Additional Benefits
For out of hours, tow to nearest service provider facility first, then tow to as per numbered preferences above at next availability
|
See Metro towing benefits |
| Special equipment (e.g. go jacks, power winches, extended cables, 4WD towing vehicles) |
Covered |
Unattended or Unlocated Vehicles
 |
Service will not be provided |
Covered (callout charge only) |
| If a subsequent related call is received, service is to be arranged. As a result of the vehicle previously being unattended or unlocated, drivers are to be charged for the subsequent callout |
Driver Expense |
Wheels & Tyres
 |
Tyre Replacement
Replace a damaged tyre / wheel with a serviceable, roadworthy and compatible spare
|
Covered |
Towing
Where the vehicle has a tyre repair kit (gel sealant and inflation pack) in lieu of a spare tyre, but the repair kit is not suitable to affect a temporary repair, towing to the nearest tyre repairer or Service Centre may be arranged
|
Covered |
| If repair is not possible (due to incompatible / unserviceable / unavailable spare, or unavailable / unmaintained gel repair kit, inability to remove locking nuts or where multiple wheels require changing) or multiple tyres tow to the nearest tyre repairer as per towing benefits |
Driver Expense |
| Medical Repatriation |
Should the Driver or any passenger become ill or injured while driving 100 kms away from the registered home address |
Driver Expense |
Personal Incident Management
Eligible Customers must be over 100km from home
Limit - $360 (inc GST) per incident
|
Accommodation
Conditions
- When an eligible incident has occurred overnight accommodation may be provided subject to availability.
|
3 nights @ $120 per night (inc GST) (up to $360 inc GST) |
Car Hire
Conditions
- Where available, car hire is to be similar to customer’s vehicle
- Car rental benefits cover daily rental fee only. Surplus can be used to cover excess KMs. Benefit excludes: fuel, insurance, tax and/or stamp duty charges or relocation fees
|
3 nights @ $120 per night (inc GST) (up to $360 inc GST) |
| Accommodation and Car Hire |
3 nights @ $120 per night (inc GST) (up to $360 inc GST) |
|
Alternative Transport
Conditions
- Alternative transport to anywhere within New Zealand to owner/drivers choice of destination when the vehicle is unable to be repaired within 3 days and a rental is not available will be covered but may be on a pay and claim basis
|
Up to $360 per incident |
|
Vehicle Recovery to the designated location
Conditions
- Once the vehicle has been repaired, the vehicle can be recovered to any location nationally at the request of the driver or Service Centre
|
Driver or Service Centre Expense |